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Support Center

Search help documentation or submit a direct ticket with our product team.

💬 Or chat with our AI Assistant for instant answers — bottom-right.

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Nutrition & Goals

How daily calories, macros, deficits, AI food logging and personalised targets are computed.

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Apple Health Sync

Issues syncing your steps, workouts, weight or activity from Apple HealthKit — and the fix.

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Account & Privacy

Delete your account, reset password, manage your data, and how your information is protected.

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Frequently Asked Questions

🍎 Nutrition & Goals
How is my daily calorie target calculated?

During onboarding we ask your age, sex, height, weight, activity level, and goal (lose / maintain / gain). We calculate your BMR (Mifflin-St Jeor) and adjust for activity and goal to get your daily calorie target. You can override it anytime in Settings → Goals.

How do I change my daily calorie or macro goals?

Open Settings → Goals. Edit Daily calories, Protein, Carbs, Fat, Water, and Step goal. Changes save automatically and the AI Coach adapts immediately.

How do I log a meal?

Tap the green + button at the bottom. You can search foods, scan a barcode, take a photo, use voice, or pick from favourites. Choose the meal (Breakfast / Lunch / Dinner / Snacks), adjust quantity, and save.

How accurate is the AI food recognition?

The AI estimates calories and macros from the visible food and typical portion sizes. For best accuracy, take clear, well-lit photos and adjust the suggested quantity if needed. Use it as a strong starting point — not a lab measurement.

Can I change the AI Coach personality?

Yes. Go to Settings → AI Coach and pick one of three personalities: Encouraging, Strict, or Scientific. The coach adapts its tone and advice style accordingly. You can also set up to 3 dietary preferences (Vegan, Keto, Gluten-Free, etc.).

📲 Apple Health Sync
Why are my Apple Health steps / workouts not syncing?

Open iOS Settings → Privacy & Security → Health → MacroLeaf AI and make sure Steps, Active Energy, Weight, and Workouts are turned on. Then re-open the app and pull down to refresh.

HealthKit is fully optional — the app works without it, you just lose automatic syncing.

The AI Coach isn't using my Health data — why?

Make sure HealthKit permissions are granted (see question above). Once enabled, the Coach automatically reads your daily steps, active energy, and recent weight to give personalised advice. No extra setup needed.

How do I revoke Apple Health access?

Open iOS Settings → Privacy & Security → Health → MacroLeaf AI and toggle off any category. The app will continue working — it just won't see that data anymore.

🛡️ Account & Privacy
How do I delete my account and data?

Open Settings → Delete Account. This permanently deletes your profile, meals, weight history, favourites, exercise logs, and login. The action is immediate and cannot be undone.

I forgot my password — how do I reset it?

On the login screen tap "Forgot Password". Enter your email and you'll receive a reset link. Open it on your iPhone to set a new password.

Is my data private?

Yes. All your data is stored in your private account, protected by Row Level Security — only you can read it. Photos sent to the AI are processed for that response only and never retained. Read full details in our Privacy Policy.

Can I export my data?

Not directly in-app yet — it's planned for a future update. For now, email support@macroleafai.in with your account email and we'll send you a full export within 7 days.

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Quick Tips

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Better food photos

Top-down shot, good lighting, one dish per photo gives the most accurate AI estimate.

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Voice logging

Say "two chapatis and dal for lunch" — voice is the fastest way to log Indian meals.

Save favourites

Tap the star on any logged food to add it to favourites for one-tap re-logging.

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Copy yesterday

In the diary, use "Copy yesterday's meals" to repeat similar days fast.

Still need help?

Send us your question and our team will get back within 24–48 hours.

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